Guest Policies
Please read our Guest Policies below before
booking an appointment at Salon Modello
Reservations
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance to make certain that there is availability. To accommodate your desired appointment, a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We keep this information on file as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the Salon Coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
CONFIRMATION NOTIFICATIONS
Our scheduling system will send out a text (SMS) to the phone number you provide to our Salon Coordinator. The initial text will prompt you with options on how you would like to be reminded of your booked appointment. You have the option of receiving an automated text(SMS), email, or phone call, or to opt out of reminders completely. A reminder of your appointment will be sent at least two days prior to your appointment, as well as 2 hours before your appointment on the day of. If a Salon Coordinator or our scheduling system is unable to contact you, please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and potential cancellation fees.
CANCELLATION POLICIES & FEES
Your salon services are reserved especially for you. We value your business and in turn, ask that you respect the salon's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
Guests who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize that the time of our guests and staff is valuable, and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other guests who could have scheduled an appointment for the same time. Additionally, sometimes our staff will be functioning in an "on call" status and can have traveled to the salon specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as makeup for the lost revenue.
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation, so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no-show. Upon checkout, guests may choose their method of payment.
CHECKING IN
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Being punctual is very important for our day at Salon Modello to operate smoothly. Arriving late becomes a butterfly effect issue; causing conflicts for our stylists’ schedules and other guests' reserved appointment times. We allow a 15-minute grace period starting at your scheduled appointment time. Guests that are more than 15 minutes late are subject to an automatic reschedule. Guests who make a habit of arriving late to scheduled appointments will be restricted to a walk-in-only appointment basis. In the case of being tardy, we ask that you call to communicate your accurate arrival time and to verify that we are able to provide the reserved service in a time crunch.
GIFT CARDS / GIFT CERTIFICATES
Gift cards and gift certificates cannot be exchanged for cash, nor will cash be given in exchange for unused balances. Gratuity cannot be deducted from salon gift cards and gift certificates. Gift cards and gift certificates are non-refundable and non-transferable. We will not accept a gift card or gift certificate that has expired.
CHILD SAFETY POLICY
We love children, and we hope that you understand that we cannot assure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon when having a service. For safety reasons and insurance purposes, no child under the age of 10 may accompany you while you are having a service. We do not have the facilities to care for unsupervised children. All guests under the age of 18 must have a guardian present during their service(s). The guardian is required to sign a release form to acknowledge that the child will be receiving services that chemically or physically alter their hair, and approve what is discussed with the stylist during the consultation. Your understanding is greatly appreciated.
SERVICE ANIMALS
The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the only exception to this rule
REDO SERVICES
Salon Modello stands firmly behind all of its salon services. If you are dissatisfied with a service that you have received, we are happy to provide you with the opportunity to return to the salon for us to redo the service to better reach your hair goals. Redos are scheduled exactly like regular appointments and are provided at no charge. The only qualification that we make in providing redos is that you call to schedule the redo within 1 week of your original service and that the redo is to be scheduled with the same stylist who provided the initial service within 14 days of the service. After 2 weeks of the original service, your appointment will be considered a new service, as hair grows a quarter inch within that time span. In the case that the original Stylist has no time available, or if you feel that the Stylist is unable to provide the service, an exception may be made for you to see our Cut and/or Color Director or Master Stylists/Colorists. If your Stylist asks you to review and sign a release form while in the salon, it is because there may be a circumstance that could compromise the outcome of your service. If you have signed this form, we do not offer a Redo service.
Please note, services received by apprentices are not guaranteed; Salon Modello House and Education Models will be asked to review and sign our Model Release Form regarding rules and regulations. Our salon stylists will not provide a redo for a service provided by an apprentice
CELL PHONES/TABLETS
/LAPTOPS
Feel free to text during your service at your heart's content, however, we ask that you please be considerate of our other Guests by silencing/vibrating your cell phone once you enter Salon Modello. We understand that in today’s age staying connected is important; if you are expecting an important call, please let your Stylist know before the service so we can arrange the call with the service time booked. If you must take a voice call, we ask that you place the caller on hold, then step outside for privacy. We reserve the right to abbreviate your service if your phone interferes with your allotted service time.
Salon Modello is not responsible for damages to your cell phone during a service, accidents happen and haircolor can stain just about anything. Guest Wifi is available, and you are welcome to use your tablets and laptops while at the salon. We ask that you follow the ‘no sound’ rule with these devices as well to ensure a relaxing environment for other Guests in the salon. We don't recommend using any of these devices during a haircut service because all haircuts are based off of geometry to create a shape, therefore every time your head moves outside of a Stylist’s direction, your haircut shape is likely to be altered.
JEWELRY & PERSONAL ITEMS
We will not be held responsible for loss or damage to personal articles, including clothing, jewelry, phones, and accessories. Upon arrival, a Salon Coordinator will offer coat check and you will receive a tag number that matches your items. All guests receiving a chemical service will be asked to wear a robe; you have the option of changing out of your clothing and checking it in for a retrieval tag.
RETURNS/REFUNDS
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied with a Redo service. Salon Modello proudly stands behind all its products. Should you find dissatisfaction with any of these products purchased at Salon Modello, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase. All sales of hair brushes, hair accessories (clips, combs, etc.) & Makeup sales are final. No returns and no exchanges. All sales of tools (blow dryers, flat irons, etc) may be returned within 30 days of purchase, providing they are in their original packaging, for exchange only.
​
MONETARY
We reserve the right to change stylists’ service prices at any time without notification. We accept all major credit cards, Salon Modello Gift Cards/Certificates, cash, and checks. All returned (bounced) checks are subject to a $35 return fee plus the amount that the check was originally written for. If this happens, it will then be noted and kept on file that Salon Modello will not accept checks from this guest.
Gratuity (tipping) is up to the discretion of each guest. The industry average is 15-20% of the service total, prior to discounts or incentive offers. You have the option to leave a cash gratuity or to simply authorize gratuity on your credit card slip. Our team greatly appreciates your generosity!